Warranty Policy

Hardware products sold by Vapours Canada (with the exclusion of all clearance items, tanks, atomizers, replacement pods, clearomizers and tips) are subject to a 90-day manufacturer warranty. If a device faces a malfunction within these 90-days and is deemed upon inspection to be within the warranty policy, Vapours Canada will provide a replacement device or store credit as compensation. Terms in which we cannot warranty a device and provide a replacement are set out by the manufacturer. This includes but is not limited to user damage. Examples of user damage include drop damage, damaged charging ports, liquid damage, etc.

Vapours Canada does not provide warranty or exchange for e-liquids. All bottles of e-liquid are final sale. If you were provided the improper e-liquid please contact Vapours Canada Customer Service. 

CLEARANCE ITEMS

Clearance items are not subject to the Vapours Canada Warranty Policy. As these items are usually heavily discounted (40-60%) we are unable to provide a manufacturer warranty. All clearance items are final sale. Any clearance items that are unopened will be handled on a case by case basis. 

TANKS

All tanks, clearomizers, cartomizers, atomizers and replacement pods are not subject to the Vapours Canada Warranty Policy. These products are final sale. As e-liquid is considered a food grade product, we are not able to warranty or replace a tank once e-liquid has been used in the tank in question. Tanks, clearomizers, cartomizers, atomizers and replacement pods that are unopened will be handled on a case by case basis.

CANNABIS VAPORIZERS

All cannabis vaporizers and accessories are not subject to the Vapours Canada Warranty Policy. All cannabis related products are final sale. Cannabis vaporizers and accessories that are unopened will be handled on a case by case basis.

DISPOSABLE DEVICES AND CLOSED PRE-FILLED PODS

Disposable devices and closed pre-filled pods are not subject to the Vapours Canada Warranty Policy. However, we fully acknowledge that disposable devices/closed pre-filled pods are mass produced products that may experience a malfunction. Please inform Vapours Canada Customer Service immediately of any malfunction with your disposable device or pre-filled pod. These scenarios will be handled on a case by case basis.

HARDWARE PURCHASED ONLINE

Hardware (devices, coils, etc) purchased online are subject to all terms of the Vapours Canada Warranty Policy. When experiencing issues or malfunctions with a device purchased through the Vapours Canada online store, you are required to email a photo and/or video along with a description of the problem and your order number. These inquires can be emailed to sales@vapourscanada.com. If the device is deemed to be within the warranty policy, Vapours Canada will ship a replacement at no charge. A return label will be provided allowing the device in question to be returned.

IN STORE TESTING

In rare scenarios, a device purchased in store may be taken for a 24-hour period for testing to ensure the issue falls within the warranty policy. If a device is taken for testing, Vapours Canada will provide a "loaner device" to be used while tests are being conducted. If the device is found to be within the warranty policy, Vapours Canada will provide a replacement on grounds that the "loaner device" is returned.